Self Exclusion

1. Purpose and Scope

Bw888 is committed to responsible gambling and the welfare of its users. This Self-Exclusion Policy sets out the process, options and consequences of self-exclusion on the Bw888 platform and applies to all Bw888 products and services.

2. Definitions

Self-exclusion means a formal, time bound restriction that prevents access to Bw888 products for the duration of the chosen period. An indefinite term is also available.

3. How to request self-exclusion

You may initiate self-exclusion through the Self-Exclusion page within your Bw888 account or by contacting the Bw888 Customer Support Team. You may select a period of three months up to five years, or request an indefinite term. Requests are subject to verification and will take effect on processing or from the requested start date.

4. Effects during the exclusion

• During the self-exclusion period, the Bw888 account will be inaccessible and you will be denied access to all gambling activities on the Bw888 platform.
• You will not receive promotional communications related to Bw888 during the exclusion.
• Withdrawing funds should be completed prior to initiating self-exclusion; withdrawal requests submitted during the exclusion period may not be processed until the period ends.
• Bw888 will apply reasonable measures to enforce the exclusion, but cannot guarantee prevention of access through determined circumvention.

5. Termination or expiry

At the end of the selected self-exclusion period, the Bw888 account will be automatically reactivated and full access restored. You may request early termination by contacting Bw888 Customer Support. The termination will take effect after a cooling-off period of 24 hours, during which you may reconsider your decision. If you terminate early, the self-exclusion will not extend beyond the originally selected period unless you request an extension.

6. Extensions and renewals

You may request an extension before the expiry date if you require a longer period. Extensions are subject to Bw888 approval and will apply to the same scope of access and products.

7. Privacy and confidentiality

All self-exclusion requests are treated as confidential and processed in accordance with Bw888's Privacy Policy. Personal data collected to administer the exclusion is used solely for enforcing the exclusion and for compliance with applicable laws and internal risk controls.

8. Responsible gambling support

Bw888 provides information and resources to support responsible gambling. If you seek help or guidance, Bw888 Customer Support can provide confidential assistance and referrals to professional services where appropriate.

9. Amendments

This policy may be updated to reflect regulatory changes or business practices. Updated terms will be communicated through the Bw888 platform. Continued use after an update constitutes acceptance of the revised policy.

10. Contact and further information

For questions or to initiate a self-exclusion request, use the Self-Exclusion page in your Bw888 account or contact the Bw888 Customer Support Team through secure in-platform channels. Bw888 reserves the right to verify identity and the requested exclusion duration in accordance with applicable laws and internal controls.